Storage Forest Hill Terms and Conditions
These Terms and Conditions set out the basis on which Storage Forest Hill provides storage and removal related services within the United Kingdom. By making a booking, using our storage facilities, or instructing us to carry out removal or associated services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Customer means the person or business that requests or uses our services.
Services means storage, removal, collection, delivery, packing, handling, and any related services provided by Storage Forest Hill.
Goods means the items, property, or effects that you ask us to handle, store, move, or otherwise deal with.
Contract means the agreement between you and Storage Forest Hill incorporating these Terms and Conditions.
2. Scope of Services
Storage Forest Hill provides storage facilities and related removal and transport services to private individuals, households, and businesses within the United Kingdom. The specific services to be provided, including any collection and delivery arrangements, will be described in the quotation or booking confirmation.
We may use our own staff and vehicles or reputable subcontractors to deliver the Services. Where subcontractors are engaged, we remain responsible to you for the performance of the Services under the Contract, subject to these Terms and Conditions.
3. Booking Process
All bookings are subject to availability and to acceptance by Storage Forest Hill. A booking may be made by completing our booking form or otherwise providing the required information, and by accepting our quotation. We reserve the right to refuse any booking at our discretion.
When you request a quotation, you must provide accurate information about the nature, quantity, and approximate weight or size of the Goods, details of access at collection and delivery locations, and any special requirements. The quotation is based on this information. If the information is incomplete or inaccurate, we may amend or withdraw the quotation or impose additional charges.
A Contract is formed when you confirm acceptance of our quotation, either in writing or by clear verbal agreement, and we confirm the booking. Any changes requested after the booking is confirmed are subject to our approval and may result in revised pricing or scheduling.
4. Quotations and Pricing
Unless otherwise stated, our quotations are valid for a limited period, after which they may be subject to change. Quotations are based on the information you provide and assume normal access, standard working hours, and usual conditions.
We reserve the right to increase the price if:
There are additional Goods or services not originally described.
Access is restricted, requires additional labour, or involves waiting time.
Work is required outside standard working hours at your request.
There are delays or events caused by you, your agents, or other third parties.
All prices are given in pounds sterling and are exclusive of any taxes that may apply unless expressly stated otherwise.
5. Payments and Charges
Unless we agree otherwise in writing, payment for Services is due prior to or on the day of collection or commencement of Services. For ongoing storage, charges are usually payable monthly in advance.
We may require a deposit to secure the booking. Any required deposit and its due date will be stated in the quotation or booking confirmation. If you fail to pay a deposit when due, we may cancel or refuse to proceed with the booking.
We accept commonly used methods of payment as specified in our booking documents. You are responsible for ensuring that payment is made in cleared funds on or before the due date. If payment is not received when due, we may suspend or terminate Services, deny access to stored Goods, or exercise a lien over the Goods until payment is made in full.
If you fail to pay any amount due under the Contract, we may charge interest on the overdue sum at the statutory rate from the due date until the date of actual payment, whether before or after judgment, and recover reasonable costs of collection.
6. Cancellations and Amendments
You may cancel or amend a booking by providing reasonable advance notice. Cancellation terms will depend on the timing of your notice relative to the scheduled date of Service.
If you cancel more than a reasonable number of working days before the scheduled date, any deposit may be refunded at our discretion, less any non-recoverable costs already incurred. If you cancel with shorter notice, a cancellation fee may be charged, up to the full amount of the quoted price, to reflect our lost time and expenses.
If you wish to amend the date, time, or scope of the Services, we will make reasonable efforts to accommodate your request, but we cannot guarantee availability. Changes may result in revised charges or additional fees. If we cannot accommodate your requested amendment and you choose to cancel, our standard cancellation charges may apply.
We may cancel the Contract or any part of the Services if you fail to pay any amount when due, if you materially breach these Terms and Conditions, or if we reasonably believe that performing the Services would pose a risk to health, safety, property, or compliance with law. In such circumstances, we shall be entitled to retain deposits and charge for any work already carried out.
7. Customer Responsibilities
You are responsible for ensuring that you have the legal right to store, move, or otherwise deal with the Goods. You confirm that the Goods do not include prohibited items as described in these Terms and Conditions.
You must provide suitable access for vehicles and personnel at the agreed times. Any parking restrictions, permits, or charges are your responsibility, and you must arrange for appropriate permissions where necessary. If we incur fines or additional charges as a result of inadequate or inaccurate information, these may be passed on to you.
You must adequately prepare and pack the Goods for transport and storage, unless packing is included in the Services. This includes protecting fragile items, emptying contents of drawers where necessary, and securing appliances. We are entitled to rely on your packing and preparation being appropriate unless we expressly agree to undertake this work.
8. Prohibited and Restricted Items
For safety, legal, and insurance reasons, certain items cannot be stored or transported by Storage Forest Hill. You must not request us to handle, and must not place into storage, any of the following:
Explosives, firearms, ammunition, or weapons.
Flammable or combustible substances, including fuel, gas bottles, and solvents.
Chemicals, toxic or hazardous materials, or waste of any kind.
Perishable goods, live plants, or animals.
Illegal items or Goods obtained unlawfully.
Any item that is, by its nature or condition, likely to cause damage, nuisance, or risk to persons, property, or the environment.
If you place prohibited items into our vehicles or facilities without our knowledge, you will be solely responsible for any resulting loss, damage, liability, or regulatory action, and you agree to indemnify us in full for any associated costs.
9. Storage Conditions and Access
Storage is provided in designated units or areas within our facilities. We will take reasonable steps to maintain secure premises and to protect Goods against unauthorised access. However, no storage facility can be entirely risk free, and our liability is subject to the limitations in these Terms and Conditions.
Access to stored Goods is by prior arrangement and may be subject to security checks and identification requirements. We may charge for supervised access or out-of-hours access, as set out in our current tariff or agreed in writing.
You must comply with all site rules and any health and safety instructions notified to you while on our premises. We may refuse access to any person who fails to comply with such rules or whose conduct is unsafe or disruptive.
10. Waste and Environmental Regulations
Storage Forest Hill operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal contractor and will not accept household refuse, construction debris, fly-tipped materials, or other waste for disposal unless a specific arrangement is made in compliance with relevant regulations.
You must not leave unwanted Goods, packing materials, or waste on our premises or in vehicles, other than by arrangement. Any disposal services requested will be charged separately and carried out in accordance with applicable law. You remain responsible for ensuring that any waste you ask us to remove is lawful and suitable for collection.
If you breach any waste or environmental requirements and this leads to penalties, cleanup costs, or enforcement action, you will be liable for all associated costs and will indemnify us against any claims arising from your actions or omissions.
11. Liability and Risk
All Goods are handled, transported, and stored at your risk, subject to the limitations and exclusions set out in this section. We will take reasonable care and skill in the provision of the Services but cannot guarantee that loss or damage will never occur.
We shall not be liable for any loss or damage arising from:
Inherent vice, defective or inadequate packing by you or third parties.
Wear and tear, gradual deterioration, or atmospheric or climatic conditions.
Fragile items not properly protected or items that are unsuitable for transport or storage.
Acts or omissions of third parties who are not our subcontractors.
Events beyond our reasonable control, including fire, flood, severe weather, acts of God, war, terrorism, civil disorder, or industrial action.
Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable sum per claim, subject to any specific written agreement with you. You are strongly advised to obtain suitable insurance cover for the full replacement value of your Goods. We do not automatically provide insurance unless expressly agreed in writing.
We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising under or in connection with the Contract.
12. Complaints and Claims
If you believe that any loss or damage has occurred, you must notify us as soon as reasonably possible and provide full details in writing within a reasonable time frame after becoming aware of the issue. We may inspect the Goods and investigate the circumstances before making any assessment.
Failure to notify us within a reasonable period may affect our ability to investigate and may limit or extinguish any liability we might otherwise have. Any legal proceedings relating to alleged loss or damage must be commenced within the applicable statutory limitation period.
13. Termination of Storage
For ongoing storage, either party may terminate the storage arrangement by giving reasonable written notice, subject to any minimum term stated in the booking documents. Storage charges remain payable up to the date on which the Goods are removed.
If you fail to pay storage charges or otherwise materially breach the Contract, we may deny access to the Goods and may, after giving notice where reasonably possible, exercise a lien over the Goods and ultimately sell or otherwise dispose of them in order to recover outstanding sums and costs. We will account to you for any surplus proceeds after deduction of all sums properly due.
14. Data Protection and Privacy
We collect and process personal information about you in order to provide the Services, manage your account, and meet our legal obligations. We will handle your personal data in accordance with applicable UK data protection legislation and our current privacy practices.
We may share your information with our employees, subcontractors, and professional advisers who need it to deliver the Services, and with authorities where required by law. We will not sell your personal data to third parties.
15. Variation and Severability
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract unless we agree otherwise in writing. Any changes will not affect Contracts already concluded unless required by law.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, deleted. The remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by Storage Forest Hill, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Forest Hill agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation, or termination.
17. Entire Agreement
These Terms and Conditions, together with any quotation or booking confirmation accepted by you, constitute the entire agreement between you and Storage Forest Hill in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation that is not expressly set out in the Contract.
No variation of the Contract shall be effective unless agreed in writing and signed or clearly confirmed by an authorised representative of Storage Forest Hill.
