Storage Forest Hill Accessibility Statement
Storage Forest Hill is committed to providing an accessible and inclusive storage service for all customers, including people with disabilities and those using assistive technologies. This Accessibility Statement explains the steps we take to support accessible use of our services in the Storage Forest Hill area and how you can contact us with any accessibility requests or feedback.
Our Commitment to Accessibility
We aim to make our information, services and customer support accessible to the widest possible audience. Our goal is to ensure that customers in and around Storage Forest Hill can find, understand and use our storage services independently and with confidence. We are working to align our digital content and customer journeys with the principles of perceivable, operable, understandable and robust design.
Standards and Compliance
We are working towards compliance with the Web Content Accessibility Guidelines version 2.1, at level AA. These guidelines are recognised as the international standard for web accessibility and inform how we design, build and maintain our online information for Storage Forest Hill customers.
While we strive to meet WCAG 2.1 AA requirements across our content, accessibility is a continuous process. There may be areas that are not yet fully compliant. We regularly review our website and services to identify issues and make improvements over time.
Screen Reader Compatibility
Our aim is for customers who use screen readers and other assistive technologies to be able to access key information about our storage options in Forest Hill. We work to use clear headings, descriptive text, logical reading order and meaningful alternative text for important images so that screen readers can interpret and convey content effectively.
Where possible, we avoid using images of text and ensure that essential information is available as real text. We also aim to ensure that interactive elements are announced in a way that helps screen reader users understand their purpose and status.
Keyboard Navigation
We intend for our online content to be operable with a keyboard so that customers who cannot use a mouse, or who prefer keyboard navigation, can still access information about accessible storage solutions at Storage Forest Hill. This includes the ability to move through content in a logical order, visibly track the focus state and activate links and buttons using the keyboard.
We test key user journeys using only a keyboard and work to resolve issues such as missing focus indicators, keyboard traps or controls that cannot be activated without a mouse.
Ongoing Improvements
We recognise that accessibility is not a one-time project but an ongoing responsibility. We review feedback, conduct periodic checks against WCAG 2.1 AA success criteria and look for practical ways to improve access to our storage services for people living and working in the Forest Hill area.
As we add new features or update existing content, we aim to consider accessibility at each stage of design and development so that improvements benefit all users.
Accessibility Requests and Feedback
We welcome feedback from customers, visitors and partners on the accessibility of Storage Forest Hill. If you experience any barriers when using our information or services, or if you need content in an alternative format, you can contact us and explain the support you require.
When you contact us about an accessibility issue, please tell us which part of our service you were using, what you were trying to do and what went wrong. This helps us understand the problem, investigate it and work towards a suitable solution.
If you have suggestions for how we can make Storage Forest Hill more accessible for you or for others in the community, we will carefully consider your comments and incorporate them into our accessibility improvements wherever possible.




