Foresthill Storage Service Terms and Conditions
These Terms and Conditions set out the basis on which Foresthill Storage provides storage services to customers in the United Kingdom. By making a booking, placing goods into storage, or otherwise using our storage service, you agree to comply with these terms in full. Please read them carefully before completing a reservation or delivering any items. These terms are intended to create clarity around the booking process, payments, cancellations, liability, waste regulations, and the law that applies to our agreement.
For the purposes of these terms, references to we, us and our mean Foresthill Storage, and references to you and your mean the customer or any person acting on the customer’s behalf. If you are booking storage for a business, the person making the booking confirms that they have authority to bind that business to these terms. Any instructions provided by us in relation to safe use of the storage service must be followed at all times.
The service is provided on a self-storage or managed-storage basis, depending on the arrangement confirmed at the time of booking. You are responsible for ensuring that the items stored are suitable for storage and that the quantity, size and nature of those items match the unit or space reserved. We reserve the right to refuse or limit the storage of any item that could pose a risk to health, safety, security, legal compliance or the condition of other customers’ goods.
1. Booking Process
Bookings may be made by completing the steps we provide for reserving a storage space. A booking is only confirmed when we have accepted it and, where applicable, received any required deposit or first payment. Once confirmed, the booking creates a contract between you and Foresthill Storage, subject to these terms. We may ask for identification, proof of address, or other reasonable information before allowing access to storage.
You must ensure that all information provided during the booking process is accurate and complete. This includes the name of the person or business using the service, the preferred storage size, the intended start date, and any details relevant to access or item handling. If any of the information changes before or during the storage period, you must notify us promptly so that we can update the booking record.
We may need to decline, amend, or cancel a booking if we believe the requested storage is unsuitable, unsafe, unavailable, or inconsistent with these terms. Where a change is necessary, we will take reasonable steps to explain the reason and, if possible, offer an alternative arrangement. No booking shall be treated as final until both parties are satisfied that the service arrangement has been properly recorded.
2. Payments and Charges
Charges for the storage service will be set out at the time of booking or in the relevant storage agreement. Fees may include rent for the storage space, administration charges, insurance contributions where selected, and any other service-related sums made clear before confirmation. You are responsible for paying all sums due on time and in full without deduction or set-off, unless required by law.
Payments are normally due in advance, although we may allow other billing arrangements at our discretion. If payment is not received by the due date, we may suspend access, charge interest or late fees where permitted, and take steps to recover outstanding sums. Any costs incurred by us in collecting unpaid amounts, including reasonable administrative and legal costs, may be added to your account where lawful.
Where a price increases during the term of storage, we will give reasonable notice if required by law or by the commercial arrangement in place. Continued use of the service after a price change takes effect may be treated as acceptance of the revised charge. It remains your responsibility to check that recurring payments are made correctly and that your payment method remains valid.
3. Cancellations, Termination and Early Removal
You may cancel a booking before the storage period begins by giving notice in accordance with the cancellation instructions that apply to your reservation. If the service has already started, you may still end the storage arrangement by giving the notice period stated in your agreement or, where none is stated, by giving reasonable notice. Any fees already paid for a period that has commenced may not be refundable unless required by law or expressly agreed by us in writing.
We may cancel or terminate the service immediately, or on notice, if you breach these terms, fail to pay sums due, provide false information, store prohibited goods, or act in a way that creates a safety, security or legal risk. If termination occurs, you must remove your goods promptly and pay any outstanding charges. If you do not collect your property by the required date, we may apply storage charges, exercise any contractual lien rights permitted by law, or deal with the goods in accordance with the agreement and legal requirements.
If we are unable to continue the service due to events beyond our reasonable control, including major damage, regulatory restrictions, or essential works affecting the storage premises, we may suspend or terminate the arrangement on reasonable notice where practicable. In such circumstances, we will act fairly and may offer alternative storage options where available, but we are not responsible for delays or losses caused by matters outside our control.
4. Use of the Storage Service
You must use the storage unit or space responsibly and keep it locked or secured where the arrangement requires you to do so. Access must be limited to authorised persons only. You are responsible for ensuring that your goods are packed, labelled and stored in a way that is suitable for long-term or temporary storage. We are not obliged to inspect, move, rearrange or handle your items unless this is part of the service expressly agreed in writing.
Nothing may be stored, used, or brought onto the premises that is unlawful, dangerous, environmentally harmful, explosive, flammable, toxic, odorous, perishable, or likely to attract pests. This includes, without limitation, stolen property, controlled drugs, ammunition, weapons, live animals, radioactive materials, and items that require special licensing or controlled conditions unless we have expressly agreed otherwise in writing and all legal requirements are met. We may remove or refuse such items without liability where reasonably necessary to protect people, property or compliance.
You must not use the storage space for living, sleeping, running a business in a way that breaches law or planning rules, or any activity that could damage the premises or interfere with other customers’ use. No modification, drilling, fixing, painting or installation may be carried out unless permitted. You are also responsible for any loss, damage or contamination caused by your own acts, omissions, employees, contractors, family members or visitors.
5. Waste Regulations and Prohibited Disposal
Foresthill Storage does not operate as an unauthorised disposal site. You must not leave waste, rubbish, hazardous materials, bulky refuse, confidential waste, or broken items in the storage unit, common areas or elsewhere on the premises unless disposal has been specifically arranged and lawfully permitted. If waste is left behind, we may remove, store, recycle, treat or dispose of it and charge you all associated costs, including labour, transport and any third-party fees.
Where items are classed as controlled waste or hazardous waste, you must comply with all applicable UK waste laws and regulations. This includes any rules on packaging, segregation, labelling, transfer, documentation and lawful carrier arrangements. You must not abandon goods in a manner that could amount to fly-tipping or unlawful waste deposit. If your items become waste while in storage, you remain responsible for ensuring lawful handling and disposal.
If we reasonably believe any item stored by you presents an environmental or health risk, we may isolate, move, report, or dispose of the item where necessary to comply with legal duties or to protect safety. You will be charged for reasonable costs incurred in doing so, and you may also be liable for any fine, penalty, claim or loss arising from your breach of waste or environmental obligations.
6. Liability and Insurance
We will take reasonable care in providing the storage service, but you acknowledge that storage involves some inherent risk. To the fullest extent permitted by law, Foresthill Storage shall not be liable for indirect, incidental or consequential loss, including loss of profit, business interruption, or loss arising from your inability to access goods at a particular time. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Our total liability for loss of or damage to your goods will be limited to the lesser of the market value of the affected items at the time of the event or the limit set out in your storage agreement, unless a different limit is required by law. We are not responsible for loss or damage caused by your own packing, overloading, misdeclaration, negligence, inherent defect, moth, mould, damp, rust, vermin, or deterioration arising from the nature of the goods themselves.
You are strongly advised to maintain suitable insurance for the full value of your goods and, where relevant, for business interruption or third-party claims. Any insurance that we may arrange or offer is subject to the terms of the insurer or provider, and any claim must follow the applicable procedure. Failure to insure goods adequately does not transfer the risk to us.
7. Access, Security and Inspection
You are responsible for keeping your access credentials, keys, fobs, codes or other security devices secure and confidential. If any of these are lost, stolen or compromised, you must notify us as soon as possible. We may charge a reasonable fee for replacement devices or remedial security work where the loss or misuse is attributable to you. Access may be restricted during maintenance, emergencies, peak operating times or when required for security reasons.
We may carry out inspections of units or goods where we have reasonable grounds to do so, including to verify compliance with these terms, address a safety concern, investigate a suspected breach, or comply with law or a lawful request from an authority. Where practicable, we will give notice in advance, but in urgent situations we may act immediately. Any inspection will be carried out in a proportionate and respectful manner.
You agree that we may make reasonable records relating to the storage service, including details of payments, access, incidents, correspondence and compliance matters. These records may be used to administer the account, resolve disputes, or meet legal obligations. We will handle personal data in accordance with applicable data protection law and our privacy arrangements where relevant.
8. Storage Ownership and Customer Warranties
You warrant that you are the owner of the goods stored, or that you have full authority from the owner to store them and to agree to these terms. You must ensure that no other person has a claim, security interest or restriction that would prevent the goods from being placed in storage or released in accordance with this agreement. If a third party asserts a claim over the goods, you will be responsible for resolving that dispute and for any resulting costs or losses.
You also warrant that the goods are lawful to possess, store and remove, and that you have disclosed any material fact affecting their storage, value, fragility or condition. If you provide inaccurate or incomplete information, and this causes loss, damage or legal exposure, you may be responsible for the resulting consequences. We rely on your warranties when accepting and maintaining your storage arrangement.
Any failure by us to enforce a right under these terms immediately does not mean that right is waived. If any provision is found unlawful or unenforceable, the remaining provisions will continue in full force so far as legally possible. A delay or omission by us in responding to a breach shall not prevent us from acting later.
9. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control. These may include fire, flood, storm, power failure, industrial action, terrorism, civil disorder, acts of government, pandemic restrictions, transport disruption, or the failure of third-party suppliers or utilities. During such events, our obligations will be suspended for the duration of the disruption to the extent affected.
If a force majeure event continues for a prolonged period, either party may be entitled to terminate the storage arrangement on reasonable notice if performance becomes impossible or commercially impracticable. We will aim to minimise disruption and communicate any necessary changes as soon as is reasonably possible. No party shall be treated as in breach for non-performance caused solely by a qualifying force majeure event.
10. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales unless another part of the United Kingdom must apply by mandatory legal rule. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to the storage service, subject always to any rights that cannot lawfully be excluded.
If a court or competent authority determines that any part of these terms is invalid, unlawful or unenforceable, that part shall be severed to the extent necessary and the rest of the terms shall remain effective. These terms represent the full agreement between the parties in relation to the storage service unless replaced by a later written agreement signed or accepted by both parties.